Refund Terms for MOLVENATRIX

Welcome to MOLVENATRIX. We value your satisfaction and strive to ensure that our services meet your expectations. Please read our refund policy carefully to understand your rights and options regarding refunds.

Eligibility for Refunds

Refunds at MOLVENATRIX are applicable under the following conditions:

• Products or services are defective or not as described.
• Failure to deliver products/services within the agreed timeframe.
• Accidental duplicate purchase.

Non-Refundable Situations

The following scenarios are exempt from refunds:

• Change of mind after purchase.
• Services that have been fully delivered and received satisfaction confirmation.
• Incorrect purchase due to user error.

Refund Process

To initiate a refund request, please follow these steps:

1. Contact our customer support team at [email protected] within 14 days of purchase.
2. Provide your order number and the reason for the refund request.
3. Our team will review your request and respond within 5 business days.

Timeframe for Refund

Upon approval, refunds will be processed to the original payment method within 7-10 business days. Please note that bank processing times may vary and affect when the refund appears in your account.

Contact Information

If you have any questions regarding our refund policy, we invite you to contact us at [email protected]. Our customer service team is available Monday through Friday from 9 AM to 5 PM (GMT).

Amendments

MOLVENATRIX reserves the right to amend this refund policy at any time. Any changes will be posted on our website, and it is the responsibility of the customer to review the refund terms periodically.

Thank you for choosing MOLVENATRIX. We appreciate your business and are committed to providing quality service.